Fast HVAC Quotes Last updated: 08/04/2026
1. About This Policy
Fast HVAC Quotes ("we," "us," or "our") operates the website fasthvacquotes.com (the "Site") and provides a lead-matching service that connects homeowners with licensed local HVAC technicians.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
By using our Site or submitting an enquiry, you agree to the practices described in this policy.
2. What Information We Collect
When you submit a quote request, we typically collect:
- Your full name
- Phone number
- Email address
- Postcode
- Property type and job details (e.g. split system, ducted, repair, service)
- Any additional information you choose to provide in the enquiry form
We may also automatically collect:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages viewed, time spent on the Site, and referral source
- Cookies and similar tracking data
3. How We Collect Information
We collect information:
- Directly from you when you complete the quote request form on our Site
- Automatically through cookies, pixels, and web analytics tools
- From the third-party platform that hosts our forms (LeadConnector / HighLevel)
- From advertising platforms (such as Google and Meta) that may share attribution or conversion data with us
4. How We Use Your Information — and Who We Share It With
We are a lead-generation service. The primary purpose of collecting your information is to forward your enquiry to one or more licensed HVAC technicians in your area so they can contact you and provide a quote.
By submitting a quote request, you understand and agree that:
- Your enquiry (including your name, contact details, and job details) will be forwarded to one or more third-party HVAC service providers.
- Those providers will contact you directly by phone, SMS, or email to discuss your enquiry and provide a quote.
- Once your details have been shared with a provider, that provider is a separate business responsible for its own use of your information under its own privacy practices. We are not responsible for how third-party technicians handle your data after it has been passed to them.
We may also use your information to:
- Respond to your enquiries and provide customer support
- Send you follow-up communications about your enquiry
- Send you occasional marketing communications about our services (where permitted — see Section 8)
- Improve our Site, marketing, and services
- Detect, prevent, and address fraud, abuse, or technical issues
- Meet our legal and regulatory obligations
5. Cookies, Analytics, and Advertising
Our Site uses cookies, pixels, and similar tracking technologies to understand how visitors use our Site, measure the performance of our advertising, and improve your experience. Tools we may use include:
- Google Analytics
- Google Ads and remarketing tags
- Meta (Facebook / Instagram) Pixel
- LeadConnector / HighLevel tracking
- Other advertising and conversion tracking services from time to time
You can control cookies through your browser settings, and you can opt out of personalised advertising through platforms such as Google Ads Settings and Meta's ad preferences. Disabling cookies may affect certain Site features.
6. Third-Party Service Providers
We use third-party tools to operate our Site and process enquiries. These currently include:
- LeadConnector / HighLevel — hosts our quote form, stores enquiry data, and enables communication with technicians
- Website hosting and analytics providers
- Advertising platforms (Google, Meta, and others)
- Third-party HVAC technicians — the businesses your enquiry is forwarded to
Some of these providers store or process data outside of Australia, including in the United States. By submitting an enquiry, you consent to your information being handled by these providers, which may involve overseas data transfers. We take reasonable steps to work with providers that maintain appropriate data protection standards.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure form providers, encrypted connections (HTTPS), and restricting access to your information.
However, no method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain enquiry data for as long as reasonably necessary to:
- Service your request and any follow-up
- Maintain records for accounting, dispute resolution, and legal compliance
Analyse and improve our services
- Analytics data may be retained in aggregated or de-identified form indefinitely. If you'd like your personal information deleted, contact us using the details in Section 11.
9. Marketing Communications
If you submit an enquiry, we may occasionally send you follow-up communications by SMS, email, or phone about your enquiry or related HVAC services. All marketing complies with the Spam Act 2003 (Cth), meaning you can opt out at any time by:
- Clicking the "unsubscribe" link in any email
- Replying "STOP" to any SMS
- Contacting us directly using the details in Section 11
Marketing communications from the HVAC technicians we forward your enquiry to are managed by those third parties. You'll need to opt out of their communications with them directly.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, out of date, incomplete, or misleading
- Request deletion of your personal information (subject to legal exceptions)
- Withdraw consent for marketing communications
- Make a complaint about how we handle your personal information
To exercise any of these rights, contact us using the details in Section 11. We'll respond within a reasonable timeframe (usually within 30 days).
11. Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
Fast HVAC Quotes Email: [[email protected] ] Phone: [+1 888-316-3269] Postal address: [PO BOX 5122, Chula Vista, CA 91912]
12. Children's Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us so we can delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The updated version will be posted on this page with a new "last updated" date. We encourage you to review this policy periodically.
Your continued use of the Site after any changes indicates your acceptance of the updated policy.